Overview

Microsoft Dynamics 365 Commerce

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 Commerce empowers retailers to create exceptional, insightful shopping experiences.

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Deliver unified, personalised, and seamless buying experiences for customers and partners

Engage across traditional and emerging channels
 Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Build loyalty and exceed expectations
 See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Get everything to build and run digital commerce
 Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.

Enable AI-driven intelligent commerce
 Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimise business practices.

Modernise retail store and streamline operations
 Create personalised and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
Optimise stock and supply chain management Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, stock, and warehouses.
 Deliver unified commerce at scale

Unify back-office, in-store, e-commerce, and call centre experiences to personalise customer engagement, increase employee productivity, and optimise store operations.
  • Integrated and Unified
• Native support for omnichannel purchasing • Rapidly build and enhance commerce experiences • Single view of customer across channels
 
 
  • Operational agility
 • Rapidly scale through headless commerce engine  • Modern commerce tools to empower your workforce  • Centralised management of commerce operations
 
 
  • Infused with intelligence
 • Relevant recommendations and purchasing templates for business users  • Increase conversion and discoverability with intelligent product search  • Rapid fulfilment via intelligent distributed order management