Dynamics 365 Customer Voice
Understand your customers to build better experiences
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.
Listen to every customer
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Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.
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Uncover deeper insights
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Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
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Take proactive action
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Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows.
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Know your customers
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| Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses. |
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| • Customized survey features |
• Out-of-the-box templates |
• Omnichannel distribution and collection |
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| • Optimized satisfaction metrics |
• Visualized insights in dashboard |
• Integrated data across systems |
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| • Automatic alerts and triggers |
• Customer management dashboard
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• Real-time follow-up |
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AI-driven customer segments
AI-driven customer segments
AI-driven customer segments
AI-driven customer segments
Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Automatic alerts and triggers