Overview

Dynamics 365 Customer Service

Earn customers for life

Transform customer experiences by empowering agents to drive faster resolution using generative AI and automation.

Make agents’ work effortless

 Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools

Enable intelligent self-service

 Help customers get answers quickly with AI-powered virtual agents and knowledge base portals

Optimize service operations

 Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.

Meet customers where they are

 Connect with customers on their preferred channel and deliver consistent experiences.

Show them you know them

 Recognize and quickly connect with customers to personalize and secure interactions.

Earn customers for life
 Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
  • All-in-one solution
 • Native voice • Integrated case management  • Customer support timeline
 
  • AI-powered
 • Built-in transcription and translation  • Real-time sentiment analysis  • Context-driven agent suggestions
  • Proactive delivery
 • Embedded IoT data • Agent alerts
  • Visibility into issue history
AI-driven customer segments
AI-driven customer segments
AI-driven customer segments
AI-driven customer segments

Show them you know them

Show them you know them