Overview

Dynamics 365 Field Service

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Engage with your customers
  

Personalize the service experience

  Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
Give technicians access to in-context help
  

Increase worker productivity

  Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Optimize service and resources
  

Optimize service operations

  Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
     
 

Empower frontline employees

Access the right information at the right time

Increase first-time-fix rates and boost frontline employees’ productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Real-time remote expert collaboration using mixed reality.
 

Optimize scheduling

Maximize technician performance, minimize travel time

Help dispatchers achieve business objectives with:

  • Embedded optimization within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.
   

Create connected experiences

Track and manage assets with IoT to reduce downtime

Define attributes that characterize different assets with:

  • The ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Asset health monitoring over time.